Q#1: What is a Grand Express ?

A: Grand Express is a real hotel on wheels. Only Grand Express can offer you spacious sleeping carriages with toilets, shower cabins and air-conditioner, with wide sofas and LCD-TV sets, with DVD-players and Wi-Fi Internet access. Only in Grand Express there are Grand de Luxe class carriages with comfortable and functional interior and irreproachable service. Grand Express is the first train in Russia where even the basic level of comfort offers much more than the SV standards.

Q#2: What type of the cars in Grand Express?

A: Buying tickets on one of our trip you get the package of service for the period of the trip. The level of service provided by "Grand Service Express" can be compared with the service of a high-class hotel.

The train has 14 cars:

* Two cars with Grand de Luxe class suite-compartments

* Two cars with Grand class room-compartments

* Two cars with Premium class room-compartments

* Seven cars with First class room-compartments

During the trip you will be provided with everything you need to make your trip more comfortable. Our attentive and friendly staff is available throughout the journey to tend to your every need. Here is the list of questions and answers we've prepared to give you more information about Grand Express

Q#3:What is included in the first class Compartment?

A: The compartment has two berths130 inches wide each, separated by a table. It's equipped with air conditioning, LCD TV, satellite TV channels , 220V outlet and Night light for reading.

Tickets may be sold individually .

Q#4:What is included in the Premium class Compartment?

A: The compartment has two berths, one is a sofa transformer at 200 inches in width when spread-out and a bed above at 170 inches in width which can be folded up. The compartment is equipped with LCD TV, satellite TV channels , 220V outlet, sink , air conditioner, side damper control and additional heating . The compartment must be booked in full.

Q#5:What is included in the Grand Class?

A: The compartment has sofa-transformer at 210 inches when spread out and a bed above at 170 inches wide, which can be folded up. The compartment is equipped with LCD TV, satellite TV channels , DVD player, shower, toilet, Air conditioner, 220V outlet, The compartment can accommodate up to 2 people (plus a child under 5).

The compartment must be booked in full.

Q#6:What is included in the Grand De Luxe Class?

A: The compartment has a sofa-transformer at 210 inches when spread out and a bed above at 170 inches wide, which can be folded up. The compartment is equipped with TV, DVD player, shower cabin, toilet, Air conditioner, 220V outlet. The compartment can house up to 2 people (plus a child under 5). The area of the compartment is twice the size of the standard compartment space. The compartment is to be booked in full.

Q#7:What information do I need in order to reserve the tickets?

A: Tickets cannot be reserved, only purchased. In order to purchase the tickets, the following information is required for each passenger

• Full name as it appears in the passports

• Passport Number

• Date of Birth

• Payment info ( Check, cash, credit card)

Q#8:Is there an air conditioner in all compartments?

A: 1st class and Premium class compartments have central heating and air conditioning system while Grand and Grand De Lure cabin categories are equipped with individual air conditioners.

Q#9:Is there Internet access on the train?

A: Yes, the internet access is available in Grand and Grand De Luxe coupes.

Q#10:Is there a Travel kit and what does it include ?

A: Travel kits are provided for each passenger in all compartments and include all travel necessities for a pleasant overnight trip such as toothbrush set, moist tissues and a hair brush. Lint brush and a shoe horn are also provided . Grand and Grand De Luxe cabins , which have private showers , include all shower necessities such as shampoo, shower gel and body lotion as wells as bath ropes and slippers.

Q#11:What is in lunch box?

A: Lunch boxes are provided in cabins and include the following tasty snacks: salmon caviar, sausage, juice, chocolate, butter, yogurt , heavy cream as well as a bread roll and a bottle of mineral water. Lunch boxes in Grand and Grand De Luxe also include a sponge cake and a modest selection of cheeses.

Q#12:What are the major differences between Grand and Grand De Luxe cabins?

A: Grand class is about 1.5 bigger than the standard cabin size while Grand De Luxe is the size of 2 standard cabins. Grand cabin has a shower, while Grand de Luxe – a shower cabin as well as a heated bathroom floor.

Q#13:Is there a restaurant on the train ?

A: Yes, there is a restaurant car in the train. The quality and selection of the food is equal to any good restaurant in the city. The food you will taste will definitely surpass any previous “ train food “ experience.

Q#14:Are there any specials available ?

A: Yes, there is a 50% discount on all tickets for those travelers wishing to spend the New Year' s on Grand Express the night of Dec 31 st thought the 1st!

Q#15:Is there a discount for children?

A: Children under 5 can travel free of charge , but share a birth with a parent. Children over the age of 5 need a child ticket which are available for 1 st class only.

Q#16:Can we pass between train carriages ?

A: Yes, it is permitted to move between train cars , say, if family or friends travel in different carriages. The only train car the passengers are not allowed to enter is the “staff” car. A passenger must travel in the assigned cabin, though, as it appears on his or her ticket.

The Grand Express” is Russia 's first privately owned and operated luxury passenger train, offering a daily overnight service between Moscow and St. Petersburg . A one-way ticket starts at $169 to travel in a shared sleeping compartment, after which prices are for a private space. Grand Deluxe compartment has an en-suite bathroom, DVD player and Internet access"

Q#17:How much is a ticket ?

A:

GRAND EXPRESS TRAIN	Departure Arrival	Price per person starts from:
		First Class	Premium	Grand	Grand De Luxe
Moscow - St. Petersburg (№54)	23:24-08:26 (11:24-08:26)	230 USD	230 USD	320 USD	405 USD
St. Petersburg- Moscow (№54)	23:47-08:30 (11:47-08:30)	230 USD	230 USD	320 USD	405 USD